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Customer support

Get help with your site or account.

For current clients. Tell us what is happening and we will route it to the right person.

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How can we help you today?

Submit a ticket any time, or reach the team live during support hours.

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Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern

Urgent outside those hours? Submit a ticket and choose Emergency priority.

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Support Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

⚠️ Outside Support Hours: For urgent issues, please submit an Emergency Ticket below.

Your Info

Issue Details

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🏢 Select Department

Choose which team should handle your request

Department *

This determines how your ticket will be processed

👤 Your Information

Help us get in touch with you

Your Name *

Company

Email *

We'll send ticket updates to this email

Phone

Optional - for urgent matters

💳 Service Agreement & Billing

Let's make sure you understand how billing works

Are you on a Cosmick Media Managed Services Program? *

✅ Yes - I have a Managed Services contract

Preferred rate: $75/hour (Emergency: $125/hour)

❌ No - I don't have a Managed Services contract

Standard rate: $125/hour (Emergency: $175/hour)

Do you have a credit card on file with us? *

✅ Yes - You have my card on file

We'll use your existing payment method

💳 No - I need to provide payment information

Required before we can start work

Payment Method Required: A valid payment method must be provided to submit this ticket. You will only be charged for billable work performed on your behalf.

💳 Payment Information

A valid payment method is required to submit this ticket. You will only be charged for billable work performed on your behalf.

Card Details

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Card Number *

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Expiry Date *

CVC *

Billing Address

Street Address *

Address Line 2

City *

State *

ZIP Code *

Country *

256-bit SSL Encrypted & PCI Compliant

I authorize Cosmick Media to securely store this card and charge it for billable work performed on my tickets.

📋 Request a Quote First - I would like an estimate before you begin work on this ticket. An engineer will review and provide a quote.

🎫 What Can We Help You With?

Describe your issue and we'll get right on it

Services Impacted (To the best of my knowledge)

🌐 Website

📢 Marketing

📱 App

📦 Other

Select all services that are affected by this issue

How Urgent Is This? *

🟢 Low Priority

No rush, typical response: 2-5 business days

🟡 Medium Priority

Normal priority, typical response: 1-3 business days

🔴 High Priority

High priority, typical response: within 1 business day

🚨 EMERGENCY - Critical Outage

Drop-everything, immediate response. Premium emergency rates apply. After-hours available.

🚨 Emergency Priority – Special Billing Terms

Subject *

Keep it short and sweet (120 characters max)

Tell Us More *

The more details you share, the faster we can fix it!

Website or App URL

If this affects a specific site, drop the link here

Attach Files (Screenshots, Videos, Documents)

Click to browse or drag & drop files here

Images, videos, PDFs, documents • Max 20MB per file

Upload screenshots or videos showing the problem - helps us fix it faster!

👥 Additional Team Members (Optional)

Want to keep others in the loop? Add their emails here

✅ Terms & Acknowledgment

Please review and accept before submitting

🚨 EMERGENCY ACKNOWLEDGMENT: I understand this is a drop-everything, immediate response situation requiring premium emergency priority. I will be billed at the emergency rate of $125/hour (billed in 15-minute increments). This premium rate applies regardless of whether the issue is caused by Cosmick Media, my actions, or external factors beyond anyone's control. After-hours surcharges may apply.

All service requests submitted through this portal are considered billable unless the issue is verified to be the result of a direct Cosmick Media or UnifiedKM error that caused downtime, interference, or the original problem. By submitting this request, I acknowledge and agree to the billing rates shown above. Billable work will be charged in 15-minute increments to the payment method on file.

⚠️ Important: Work will remain billable when the issue is caused by third-party services, customer configurations, or circumstances beyond Cosmick Media or UnifiedKM's control. Only work required to correct a documented error made by Cosmick Media or UnifiedKM will be non-billable.

🔒 Your information is secure and encrypted. We'll review your ticket and respond according to the priority level selected. Billable work will be charged in 15-minute increments to the payment method on file.

✅

Ticket Successfully Submitted!

We've received your support request

📋 Ticket Details

Ticket ID: #---

Priority: Medium

Department: ---

Billing Rate: ---

⏭️ What Happens Next?

1. Our team will review your ticket

2. You'll receive email updates as we work on your request

3. Reply to the email thread to communicate with our team

Help us understand the issue.

Include the website address and the page you were using.
Describe what you expected and what happened instead.
Note the device, browser and steps needed to reproduce it.

Never send passwords in a ticket.

What happens next

Our team reviews your ticket.
You get email updates as we work on your request.
Reply to the email thread to talk with our team.

Not a client yet?

Tell us where things stand and what you want to accomplish. We’ll help you figure out the next step.

Call 610-419-1013

How can we help you today?

Submit a ticket

Live chat

Call us

Already have a ticket?

Submit a ticket

Already Have a Ticket?

How Can We Help You Today?

Submit a Ticket

Live Chat

Call Us

🏢 Select Department

👤 Your Information

💳 Service Agreement & Billing

💳 Payment Information

Card Details

Billing Address

🎫 What Can We Help You With?

🚨 Emergency Priority – Special Billing Terms

👥 Additional Team Members (Optional)

✅ Terms & Acknowledgment

Ticket Successfully Submitted!

📋 Ticket Details

⏭️ What Happens Next?

Not a client yet?